For better clarity, inactive chats can be archived. As soon as the customer or expert resumes the chat, it is displayed again under "Active".
Smartphone App:
- Open the inactive chat
- Click on the three vertical “Dots ⋮” in the top right corner
- Click on ”Archive”
![](https://uploads-ssl.webflow.com/62bda11ea5f5c6ab26221fbf/62d7bf8a3632837c25e557c8_Group%20766.png)
Web Version:
- Open the inactive chat
- Click on the three horizontal “Dots ...” on the chosen chat
- Click on “Archive”
![](https://uploads-ssl.webflow.com/62bda11ea5f5c6ab26221fbf/62d7b4ee256e7913669e7abd_Group%20764.png)