Aside from entering a scheduled appointment, you have the opportunity to invite a customer to a direct call via AMAZD. In case you want to start a call without a video simply turn off the video when joining.
Smartphone App:
- Enter the chat with the customer you would like to connect with via call
- Click on "Calls" in the top menu
- Click on "Start call" in the "Call now" tab
![image-1639381100778.png](https://uploads-ssl.webflow.com/62bda11ea5f5c6ab26221fbf/62bedc943a756e8ff06abef8_zMGXW5az0ecTflXZ-image-1639381100778.png)
Web Version:
- Enter the chat with the customer you would like to connect with via call
- Click on the calls symbol in the top right corner
- Click on "Call (name of customer)" in the "Call now" tab
![image-1639154750512.png](https://uploads-ssl.webflow.com/62bda11ea5f5c6ab26221fbf/62bedc945c67926584fc40ae_PLxmhU64uvZHTTsv-image-1639154750512.png)
![image-1639154942349.png](https://uploads-ssl.webflow.com/62bda11ea5f5c6ab26221fbf/62bedc949c208802dd53ec98_sp3bra7eQM5iO5Sh-image-1639154942349.png)